Rental Car Terms & Conditions

DRIVING LICENCE AND MINIMUM AGE

•  A valid licence issued at least 12 months.
•  Customer must be minimum:
•  19 years old to rent cars up to 1900 engine power
•  25 years old for cars with higher engine power
•  Customer is obliged to communicate to the car hiring location at rental start any other person that might drive the vehicle though he will be held responsible in any case.
•  Customers under 23 years old will be charged as follows:
€ 13,00 per day from 19 to 20 years; € 6,20 per day from 21 to 22 years;
•  Second driver must meet same requirements as the first driver. An extra charge will be applied as follows:
€ 3,70 per day; € 18,60 per week; € 37,20 per month;

PAYMENT:

Major credit cards are accepted ; customer is also subject to the payment of a deposit equal to a 50% of the deductibles.

REFUELLING CHARGE

Vehicles are rented with a full tank and should be returned with the same, otherwise besides the missing fuel an extra charge of € 12,40 will be applied as a "Refuelling charge".

DOMESTIC ONE-WAY RENTALS

An extra charge of € 46,50 per rental will be applied if cars are returned in a different city. For rentals from the mainland to Sicily and viceversa the extra charge will be € 62,00 per rental. From March 1 st 2004 one way rentals between mainland and Sardinia and viceversa are not allowed.

Maggiore may at its own discretion refuse one-way rental to / from certain areas for particular car groups.

INTERNATIONAL ONE-WAY RENTALS

International One-Way rentals are allowed abroad only for previously authorised groups and cities. Information regarding the cost for one way surcharge can be given by our Sales Department T.O.

Any drop-off not previously authorised will imply a penalty equal to the maximum surcharge plus all costs necessary to pick up the vehicle.

Maggiore may refuse one way rentals to/from certain areas and particular groups of vehicles.

VEHICLE RETURN

•  At rental start customer will be asked where and when vehicle will be dropped off. If he wishes to extend the rental beyond the term agreed or wishes to drop off the vehicle in a different city the renting office where the car was picked up should be notified.

•  Rental days are based on 24 hours periods starting at the time the vehicle is collected. Late return, over 24 hours and 59 minutes will be subject to an additional day charge.

•  For those rates linked to a determinate rental length (such as weekend), should the vehicle be returned after the 59 minutes grace the whole rental will be charged at daily rate.

•  Vehicle returned out of office hours are accepted but should be agreed in advance with the check-out location. Charge will be based on the office reopening hours .

•  The rental will be closed only when the keys are returned unless customer gives a statement of loss or theft.

•  In case of loss or theft of the rented vehicle keys a surcharge of € 155,00 will be applied.

•  The vehicle should be returned, except for the fair wear and tear, in the same conditions and with the same optionals as at rental start.

DRIVING

•  Customer is allowed to drive in all the European Countries except for those listed on the rental agreement.

•  Customer is responsible for the correct usage and for any ordinary maintenance of the vehicle.

•  The customer will be charged for the Road Tax of an extra € 1,70 per each rental day (maximum charge of 18 days per rental).

INSURANCES AND EXTRA SERVICES

THIRD PARTY LIABILITY INSURANCE - RCA

Maggiore's RCA guarantees as insurance against civil liability for causing death or bodily injury to third parties or damage to animals and property up to a maximum of 15.000.000 euro.

In case of accident customer must report the happening by filling in the CID form with the counterpart and hand it to the nearest Maggiore renting location within 24 hours.

Collision wavier: Zero deductable on all cars.

VEHICLE'S THEFT AND FIRE DEDUCTIBLE (T.P.)

Client is considered responsible in case of theft or fire. This responsibility is conventionally limited to a max., except in case of fraudulence or gross negligence of the Client or the driver up to the sum that varies in consideration of the vehicle's category and is indicated as "deductible". The rental fee includes this limitation of responsibility and is indicated as "Theft Protection (TP). Client's responsibility can be conventionally eliminated undersigning the option " Total Theft Protection Waiver " (STP). Both TP and STP are not considered as insurance policies, but as limitation agreements that reduce or exclude the indemnity due from the Client. In all the cases above foreseen Client's responsibility in case of partial theft and fire is regulated in accordance with what foreseen in the following paragraph "Damages". In all cases of total or partial theft Client is obliged to denounce the occurrence to the local authorities and hand over a copy of the Police report to Maggiore's nearest location. Any limitation or reduction of responsibility decay in case of total theft and keys are not returned.

OPTIONAL INSURANCES

Personal Accident Insurance (PAI)

The client may ask for a vehicle endowed with PAI coverage. This is an insurance policy covering, within the specified limits, against the risk of injury sustained by the driver when driving or, during use, by the vehicle's passengers. If PAI is requested and agreed upon in the rental contract, the following amounts shall be paid out for singles vehicles: euro 51.645,64 in the event of death or permanent disability; in the latter case a deductible is applied, corresponding to ten percentage points of the ascertained degree of permanent disability, where the disability resulting from the injury exceeds 10 % of total disability. If the disability resulting from the injury is less than 10% of total disability, the insured party shall not be accorded damages; euro 5.164,56 for medical expenses, per injury and person. Coverage for medical expenses includes the application of a fixed franchise for each injury and each person transported. There shall be a 30% reduction in the above sum for the reimbursement of expenses relating to physical therapy, medicines, spa/thermal treatment and the purchase or rental of proteic and therapeutic equipment. Reimbursement of medical expenses shall be paid out with the application of a fixed franchise of euro 1.549,37. Reimbursement shall not be paid out for drivers over the age of 75. Applications can be addressed to: A.R.A. SRL, Ufficio Auto, Piazza della Vittoria, 9/A 16121 Genova. Phone 010 54 43 806 Fax 010 58 99 32.

PAI cost per day is of euro 6,25.

Personal Travel Insurance (PTI)

PTI is a full insurance package that guarantees a pleasant and worry-free time during the whole car rental period providing:

Luggage and Personal Belongings Protection .

In case of luggage theft or damage due to a collision, customer is entitled to a refund up to euro 1.032,91. With a maximum refund euro 258,23 in case of robbery or bag-snatching and up to a maximum of euro 516,46 for sports crafts secured outside the car. Luggage and personal belongings are not covered if stolen in an unlocked car and/or during the hours from 10.00 p.m. to 6.00 a.m. when vehicle is unguarded.

Personal Civil Liability .

If during the rental period the subscriber of the rental agreement, the second driver (if nominated) and relatives travelling with him, accidentally cause damage to a third party they are insured up to a maximum of euro 51.645,69. For example: if your son, during the rental period, breaks a window playing football, no problem! PTI will deal with it.

Theft declaration can be addressed to: Europ Assistance - Servizi Assistenza Sinistri- Piazza Trento, 8 - 20135 Milano.

Health and Hospital Assistance ( call Maggiore Sì Service )

Legal Assistance

PTI cost per day EURO 10,30

DAMAGES

Indipendently from the circumstances, in case of damage to the vehicle during the rental period, the Client is considered responsible and has to pay for the damage. This responsibility is conventionally limited to a max. sum that varies on the basis of the kind of rented vehicle and is indicated as "deductible". The rental fee includes this limitation of responsibility and is indicated as "Collision Damage Waiver" (CDW). Client's responsibility in these cases can be conventionally eliminated undersigning the option "Total Collision Damage Waiver" (SKO).

The accident must be reported within 24 hours to a Maggiore S.p.A. renting location. If undersigned the rental fee will be fixed keeping in consideration the terms of liability exclusion. In any case the CDW and SKO are in the case of this liability limitation not considered as insurance policies, but as limitation agreements that reduce or exclude the indemnity due from the client.

Client will not be charged for the damage in the case that he produces a CID form for the accident, where it is clearly indicated the responsibility of the counterpart.

EXPENSES

Incidental charges customer might support for the rented vehicle are refundable provided that an invoice registered in Maggiore Rent S.p.A. name is handed over.

REPLACEMENT

If customer needs to replace the rented vehicle such service is offered by all the renting locations upon availability.

Maggiore Rent S.p.A. may at its own discretion refuse to provide a replacement car in case if theft, fire, total destruction or irreparable damage to the rented car.

FREE SERVICES :

•  Free 24 hours a day emergency assistance service available throughout Italy dialling 800 400 070 or + 39 02 58 286 141.

This service is available in case:

•  the car stops for mechanical & electric problems or serious body-car damages;
•  key loss;
•  theft and fire damage;
•  problems as damaged or punctured or flat tyres;
•  wrong fuel refuelling;

Once called the emergency number an authorised lorry driver will reach the customer and try to solve the problem on spot in order that client can continue to keep the same rented vehicles. In case the vehicle cannot be repaired client can ask to Maggiore Assistance Service to organize the continuation of its trip by taxi or public transportation or the overnight stay until will get the substitute vehicle to the nearest Maggiore Location.

Successively Maggiore Customer Care Office will reimburse client up to 104,00 euro for the overnight stay and up to 362,00 euro for the taxi by previous forwarding of all invoices and receipts.

•  If you are unable to call us you may send a fax to: + 39 02 58 384 234, or a telegram to: Maggiore Assistenza Stradale c/o Europ Assistance Service S.p.A. Piazza Trento, 8 - 20135 Milano;
•  Maintenance and repair services at our renting locations
•  Towing and vehicle replacement
•  Green card

CLIENT WILL BE CHARGED FOR:

•  Deductible supplements and services
•  Fuel and V.A.T.
•  Traffic Fines or any other sanction due to incautious entrust of the vehicle (according to the Italian Circulation law)
•  Airport Fees will be added on extra services and equipment except for the fuel;
•  8 % railway surcharge for rentals that start in our locations situated in the Railway Station of Roma Termini and Milano Centrale.

DELIVERY & COLLECTION

Delivery or collection out of Maggiore renting offices:

Within renting office city limits euro 15,50 per rental;

Out of renting office city limits euro 1,00 per kilometer with a minimum charge of euro 15,50 per rental;

Such charges will be doubled in case the service is done out of renting location's opening hours

OUT OF HOUR SERVICE

Should vehicle be picked-up or returned out of office opening hours and the presence of the employee is need an extra charge of euro 25,80 will be applied.

EQUIPMENTS AND SERVICES

All equipments are ON REQUEST

INFANT, BABY SEATS EURO 31,00 PER RENTAL

SNOW-CHAINS EURO 18,60 PER RENTAL

SKY-RACKS EURO 31,00 PER RENTAL

N.B. ALL THE PRICES SHOWN ABOVE ARE EITHER EXEMPT OR

INCLUSIVE OF 20% V.A.T.

GENERAL CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE